Who we are:
Westbrook Advisory Ltd is a property advisory firm registered in England and Wales. We act as a buying agent, sales adviser, lettings agent, and relocation consultant, operating primarily in the prime central London residential market. References to "we", "us", and "our" in this policy refer to Westbrook Advisory Ltd.We are registered with the Information Commissioner's Office (ICO) as a data controller.
What information we collect:
We collect personal information you provide when you contact us, complete an enquiry form, instruct us, or correspond with us in the course of our work. This may include your name, contact details, financial position and funding sources, property requirements, and information about your circumstances relevant to a property search, sale, letting, or relocation.Where required by law — including under our Anti-Money Laundering obligations — we may also collect identity documents, proof of address, and source of funds information.If you visit our website, we may collect standard technical data including IP addresses and browsing behaviour through cookies.
How we use your information:
We use your personal information to provide the services you have engaged us for, to comply with our legal obligations including AML and HMRC requirements, to communicate with you about your instruction and related matters, and to send you market updates or publications where you have consented to receive them.We do not use your personal information for automated decision-making or profiling.
Our legal basis for processing:
We process your personal information on the following grounds: performance of a contract (or steps taken prior to entering one), compliance with a legal obligation, and where applicable, your consent. In some cases we may rely on legitimate interests — for example, maintaining records of past instructions for business purposes.
Who we share your information with:
We share your information only where necessary. This may include solicitors, surveyors, other property agents, relocation management companies, or other professional advisers involved in your transaction. We may also share information with HMRC, the TPO, or other regulatory bodies where required by law.We do not sell your personal data to third parties.
How long we keep your information:
We retain personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with our legal obligations. For AML purposes this is a minimum of five years from the end of the business relationship. For general client records we retain information for six years following the conclusion of an instruction.
Your rights:
Under UK GDPR you have the right to access the personal information we hold about you, to request correction of inaccurate data, to request erasure in certain circumstances, to restrict or object to processing, and to data portability. You also have the right to withdraw consent at any time where we rely on it.To exercise any of these rights, please contact us using the details below.You have the right to lodge a complaint with the ICO at ico.org.uk if you believe your data has been handled unlawfully.
Cookies:
Our website uses cookies to understand how visitors use the site and to improve its performance. You can manage or disable cookies through your browser settings. Disabling cookies may affect some functionality of the site.Changes to this policyWe may update this policy from time to time. The current version will always be available on our website, and the date at the top of this page will reflect when it was last revised.
Contact:
If you have any questions about this policy or wish to exercise your rights, please contact:
George Murphy